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#Frequently Asked Questions (FAQ)

Frequently asked questions about our handmade wedding dresses, shipping, returns and product care. Here you will find answers to questions about orders, the production process and taking care of your order.

How long does it take to make a handmade wedding dress?
Typically, it takes 4 to 6 months to make a custom dress, depending on the complexity of the design.
Do you ship dresses internationally?
Yes, we ship our handmade dresses worldwide. Shipping costs and delivery times may vary depending on location.
What are the costs of shipping orders within Poland?
Shipping within Poland is free for all wedding dress orders.
Can I return or exchange a custom-made wedding dress?
Due to the personalized nature of our dresses, we do not accept returns or exchanges on made-to-measure dresses.
How to care for a handmade wedding dress?
We recommend having your dress professionally dry cleaned and storing it in a suitable cover to maintain its quality.
What materials are used for Lady Natalie wedding dresses?
We use the highest quality materials from Italy, including silk, lace and tulle, to make each dress unique.
Can I make changes to the dress once the design is approved?
Minor changes can be made before production begins. Once production begins, changes may be limited.
Do you offer bridesmaid and flower girl dresses?
Yes, we offer custom-made dresses for bridesmaids and flower girls to complement the bride's dress.
How far in advance should I place my order?
We recommend placing your order at least 6-8 months before your wedding to allow adequate time for fabrication and fittings.
What is included in the price of a custom-made wedding dress?
Price includes consultation, design, materials, fittings and final adjustments.
Can I personalize the design of an existing dress from your collection?
Yes, we can personalize any design from our collection to suit your preferences and needs.
Do you create veils and other wedding accessories?
Yes, we offer custom-made veils, hairpieces and other wedding accessories to match your dress.
Can I expedite my order if my wedding is soon?
In some cases, we may be able to expedite your order, depending on the project and our schedule. Additional fees may apply.
Do you offer custom-made wedding dresses in larger sizes?
Yes, we create made-to-measure wedding dresses in all sizes to make every bride feel confident and beautiful.
Can I order specific embellishments or embroidery on my dress?
Yes, we offer a variety of embellishments and embroidery to add personalized details to your dress.
How to store your dress after the wedding?
We recommend having your dress professionally cleaned and storing it in a breathable bag, away from direct sunlight.